Monday, 3 November 2014

Nothing is ever solved

A man works and then walks on, turns around, starts again, works some more goes left, goes right, stops, thinks, goes back, does the same work again. Inefficient? Badly organized?

Picture this man as a gardener: every move makes sense as he tends his various different plants. He is not building a bridge. The is not digging a ditch or paving a road. Going from A to B is not always a straight line.

We were taught to be bridge builders, not gardeners. We want to solve all problems with definitive solutions to move on to the next thing and never have to go back. But the forces that create problems are still there.

No process is ever perfect, yet people are locked into processes by the computer or the procedure. So problems will always come back. Every new customers has a new concern - and is a new opportunity to either excel or piss them off. Like a garden, processes are full of weeds and uneven earth. They need to be carefully tended across the vagaries of weather and bugs.

No problem is ever solved, but we learn to deal with some issues better, faster, more confidently. So the garden can grow and prosper.

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